KPIs are not goals for a great team. KPIs are the *results* of building a great team.
KPIs are about measuring of the state of business. They are not business goals. They are not business objectives.
KPIs get better only when the entire team is informed, involved, aligned, and excited about the organization’s purpose and objectives. This enables the team to work, persevere and achieve those goals.
“Culture eats strategy for breakfast”